If you're not fully satisfied, we're glad to help with a return or a change to your subscription.

Managing your subscription

You're never locked in. You can skip, delay, or cancel future renewals anytime from your account or by contacting us at 1.855.844.0664 (Mon–Fri, 9:00am–5:00pm EST) or email: hyalogyn@pronovacorp.com — it's as easy as signing up. We'll email a reminder a few days before each renewal so you can make changes before you're charged.

Damaged or incorrect items

If you receive damaged or the incorrect product, contact us within 14 days of receipt to report a product complaint. You will be contacted by our Quality Department to document the complaint. We will work with you to resolve the issue.

Returns

We accept unopened, unused product within 30 days of the order receipt date, on both first-time and renewal (refill) orders. Because our products are intimate-health items, open or used units can't be accepted for health and safety reasons. On a multi-unit order, you may return any individual unopened units — you don't have to send back the whole shipment.

How to return

You will be provided with a prepaid return label. Print your label, securely package the item(s), include a copy of your receipt noting what you're returning, and drop off with the carrier within 14 days of receiving the label.

Refunds

Once the return is approved, you will be refunded the price paid for each unopened unit(s) returned, minus a $7.00 return shipping & handling fee. Refunds are issued to the original payment method after the return arrives at our warehouse and passes inspection. Refunds typically process within 3–5 business days; please allow up to 10 business days for the refund to appear on your statement.

Contact Us:

Pronova Corporation Return Center
5000 SW 75th Avenue, Suite 113, Miami, FL 33155
Customer Service: 1.855.844.0664 (Mon–Fri, 9:00am–5:00pm EST) · hyalogyn@pronovacorp.com